English-speaking workshop · Paris 20
MacBook not working? Protect your work first.
When your MacBook will not start or charge, the first question may be how to access your work. Tell the technician whether your priority is restoring daily use or accessing files. These goals can require different approaches.
Free diagnosis · Quote before repair
Air or Pro, Intel or Apple silicon: identify the machine.
Share the model, approximate year and processor family if known. MacBook generations differ in charging connections, storage and internal construction. This information helps prepare the checks and avoids assuming that a part or recovery method will work on every model.
Describe the startup sequence: no reaction, fan or sound, Apple logo, login screen or an image on an external display. For charging trouble, bring the compatible charger and explain whether another cable or power source changed the behaviour. A battery, display or motherboard intervention is proposed only after assessment.
Understand your options
Questions before your visit.
Can my files always be recovered?
No. Storage condition, encryption and the machine’s construction affect what is possible. Describe the data you need before work begins. Recovery cannot be guaranteed before assessment.
Will you reinstall macOS as the first step?
Explain whether your files are backed up and whether preserving them is your priority. Any proposed software operation and its implications should be discussed before you approve it.
What does the repair cost?
The diagnosis is free. Model, fault, parts and necessary work determine the quote. Phone battery or screen starting prices are not MacBook repair prices. SOS PHONE is an independent workshop, without a claim of Apple authorisation.
Visit 46 rue d’Avron, 75020 Paris, near Nation. Open 9 am–8 pm every day except Tuesday. Walk-ins welcome; call to check a particular part before travelling.
Get directions to the workshopFree diagnosis · No obligation
Tell us what happened.
Write in English. We will reply by email. The final price and repair time are confirmed after examining your device in the workshop.